QA leaderboard
Team QA
Composite score weights — Speed 25% · Professionalism 20% · Helpfulness 20% · Accuracy 25% · Progress & follow-through 10%.
| # | Team member | User Group | Cases | Replies today | Avg first response | SLA % | Prof. | Friend. | Help. | Accuracy | Progress | Composite | Trend | Coaching flags |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | MP Mishal Patel Sponsor Compliance Specialist | UK Business Immigration | 11 | 8 | 12m | 92% | 90 | 85 | 91 | 93 | 90 | 91 | ▲ | — |
| 2 | BM Brent Morris Education Adviser | Education & Study Abroad | 13 | 9 | 11m | 94% | 93 | 91 | 89 | 85 | 86 | 89 | ▲ | — |
| 3 | WL William Louw Cross-Border Tax Adviser | Forex & Tax | 7 | 5 | 14m | 89% | 91 | 86 | 85 | 88 | 82 | 87 | ▲ | — |
| 4 | NP Niel Pretorius Senior Forex Consultant | Forex & Tax | 18 | 15 | 22m | 78% | 95 | 94 | 88 | 86 | 80 | 86 | — | Slow first response |
| 5 | DF Darren Fatie Senior Immigration Consultant | UK Business Immigration | 16 | 12 | 8m | 96% | 92 | 88 | 81 | 74 | 79 | 84 | ▲ | Acknowledgement-only replies |
| 6 | JD John Dunn IAA Adviser & Audit Lead | UK Business Immigration | 9 | 6 | 18m | 84% | 87 | 80 | 76 | 78 | 72 | 79 | ▼ | CompletenessFollow-through |